I was checking out Alanger Usa's website, and wanted to know if anyone had any experience with them. Should I buy from them? They've got some great deals (almost too good to be true).

There have been two or three threads about Alanger - i would check these out and then make your own decision.

Andy

Check out this thread at FSM's forum. Please do so before placing an order. Their website shows great prices, and I have received good service from them in years gone by, but would not send my hard earned money there any more.
http://cs.finescale.com/forums/759206/ShowPost.aspx

well, I already bought 20 bucks worth of kits last night, but I did it through PayPal so if something goes wrong I can get my money back. Oh well I'll have to wait and see what happens

All of the e-mails are from and directed to [email protected] so maybe they're under new management. All I have received so far is an order confirmation e-mail.

I bought three kits from them on three different occasions, all through e ba y.
- first kit arrived fine.
- second kit took a long long long time, so long I emailed and received replies that it was already sent to me, then finally arrived. I assume it was not in their stock so they had to order it from someone else but didn't want to tell me that part.
- third kit arrived fine.

I've heard different stories from different sources.

I always got my kits, though the last order took longer. A year or so ago, they had a flurry of online complaints posted in various newsgroups, but the order I placed at that time did arrive--took six weeks, but the prices were outrageously low, so I'm not complaining.

I'll keep you guys posted on what happens

ordered 4 kits from alenger 3 weeks ago, got confirmation the same day, received shipment a week later including the offered free kit. this is the second time ive done buissness with alenger and been treated right both times, great prices, will do it again.

That is good news. I really hope that whatever problems they were having before have been worked out.

hey ,
good to hear that,the may have turned things around,personaly,we got dumped on.won four auctions on ebay,,never did respond to any of my emails,well over amonth ,then one item,Maquette's T34/85 w/mineroller showed up.never did get the T34 individual track links,early or late war.To bad,thier prices where decent,but,no way,we won't do it again.

Joe

I purchased an item, T-35 ICM kit, on March 18th and still haven't received it. Escalated through PayPal as a Dispute, promised the item a week later, still haven't received it. Very hard to get a response by email and getting ready to escalate this via Paypal for resolution. His prices are rock bottom, but the service also reflects that IMHO...there wasn't any sort of similar delay for him to transfer the funds for the purchase I can assure you. Buyer beware, my experience will mean that I will never do business with them again but others have a different feeling, so it can be a very mixed bag for sure.

Briefly put: Bought over $100 worth of kits. Had to follow up multiple times after not receiving any tracking info in 1 week. Communication is terrible. It takes 2 days or more for them to reply to your e-mail. Received the kits in about 2 weeks but with a number of them missing. Filed a complaint after not getting any response from them. Eventually they refunded $35 for the missing kits. The bonus kit was one of the missing kits. I have to say the prices are the lowest I've seen but it's really not worth the frustration IMHO.

My experience in a nutshell.

it's been two weeks, and no model kits, so I sent hem an e-mail, and hoped for the best

Don't say you weren't forewarned. I hope everything works out for you.

Ditto to what Rob said...I was able to recover the funds via PayPal but would've much rather had the kit.

I got one of the two kits I ordered today. The other was the WRONG THING! I sent him an e-mail, and I hope we can work it out

That's how my difficulties started. Then I mailed him back the wrong kit as he requested and it took forever to get the money back for return shipping and the returned kit. Don't think I got money back for the original shipping charge I paid when I ordered the kit.

he offered me a refund, and I got to keep the wrong kit.