Hold off trying this for the time being... fixing bugs...
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1. Every current user has an account. Once you create a user account you will have a matching NRC account. So your login username will be the same as your KitMaker Network username. (Caveat: The first time you wish to login you'll need to use the "forgot password" function so that the system will email you your password. I was unable to import users with their existing encrypted passwords as this software uses different encryption.)
2. Tickets support multiple file attachments! Gone is the need to ZIP everything (unless you want to for convenience). We are unsure as to whether each file will be able to be the max upload size (5mb) or that all the files together must be less than 5mb. So on that score you may still need to send partially re-sized image files.
3. Mail works! When users respond to us their email response will go into the record and the admins can see it. (Recently this was not happening)
4. Many MANY improvements for staff using it on the back end. In fact their are so many features we are somewhat lost at this point so please bare with us.
So stay tuned.... More to come as well.
Cheers,
Jim
