I have tried ordering from greatmodels.com but they never process my order has anyone else had problems with this. Their prices are good but i can never order from them. Does anyone know how to fix this problem?

Call them directly. They have a 1 800 number and they will sort it out for you. I have never had a problem with them when I call.
Cheers,
Bryan

Model shop that sells online but won't take an order. So you order over the phone.......

I'd just find one that would work, like Squadron.

As long as you order items that in stock it is good service. I placed an order with them last week and I received it on Monday.

They have a "Contact" link on their home page that tells you exactly who to contact & how to resolve problems .
-- They have Order Status screen.
-- They have telephones.
-- They have email.

None of those entries tell you to ask a non-specific question in a non-related website & expect to get a your problem resolved.

Please try one of their methods & I am sure they will address the problem.

John

I buy from them all the time, never had problems, great prices, they ship quick, and good customer service.

I've used them for years. Never had a problem. When the 1/32 A-10 first came out, I ordered mine and had it in hand 2 days later. Can't ask for much better service than that. As long as the items are in stock they are pretty good about getting them out quickly. I'd give them a call and see whats up. "Q"

That's the problem I normally have with them. I only order items they list as in stock. But I've yet to get a complete order of "in stock" items.

Never had a problem with them, only good service.

I do 80% thru them & no problems. Far as I'm concerned it is the best online ordering system going.

I actually like the backorders & shipping release rules -- allows me to build lists of kits & things. Sometimes I even think twice & cancel items. Works real well for me.

If I am having a crisis over something, which is rarely, I might go elsewhere -- Squadron, Mission, etc -- but as they have no backorder system, if I strike out, then I have to go looking rather than letting them do the work.