Yesterday I ordered two kits from squadron.com, as you know on their website they say"Orders usually shipped within 24 hours" well 27 hours later I have not received any shipping cofirmation, the kits were instock, maybe im,wait I am impatient, but have any of you had tihis kind of thing happen? Do they even send shipping confirmation? They seem very slow on the ball.

Before you pull your hair out of your head simply call or email them for order confirmation.
E-MAIL ORDERS:
[email protected]

PHONE ORDERS:
(972) 242- 8663
Monday thru Saturday 8:30 to 5:30 Central time

OK, perhaps I am over-reacting a bit, I tell ya, you get very used to going to the local hobby shop picking up the kit you want, buying it and getting it home all in a few hours. But im relaxed about it now. Besided even if they don't ship until tomorrow I will still get my beloved Delta Dart by Saturday!

Squadron doesn't e-mail out a shipping confirmation. You do get an order received e-mail automated message after placing the order. Their inventory is very good, if it is not on hand, then the system will not allow you to order it. Of course, sometimes out of stock items do happen.

exactly Sabot! I placed an order on Sunday first, for a Hasegawa EE Lightning, it was "in stock" but then the next day they e-mailed me and said that it was out of stock and my whole order was cancelled.

I wouldn't worry about it Iron-Fist. They sometimes have items go out of stock, but I've never had an order take more than 10 days to get to me. They are competent and fast.

Remember 6 letters---USMAIL #:-)

Thats a 10 ring bullseye!!!

Give them a call to check. They're a class act and will deal straight up with you.

I had a multiple-order problem with them that I mistakenly took semi-public onto RMS ( my bad, I know) and got a very polite "we messed up, what can we do to make it right?" call at home the next night. They were very professional and polite and the situation was resolved to everyones satisfaction. I was totally outta line slamming them on RMS, and apologized there for it.
I've got nothing but good things to say about them.

If only they did a discount/membership thing like VLS, they'd get more of my money.

Mike

No, they ship via USPS to PO Boxes. I used to have kits sent to a PO Box near my work before I moved into quarters in October.

Not necessarily. You can choose your method of shipping with Squadron. They default to UPS, but you can change it to USPS. I usually have my orders shipped via USPS Priority Mail because that tends to get to me faster than UPS.

I've been happy with Squadron's speed. Also, I placed an order and they left something out. Gave them a call and I had the missing item two days later, no questions asked.

The think that does bug me though is the back order policy. First, when you get those monthly sales flyers, that stuff should be in-stock but, when i call tehy say they don't have it and it's featured in the newest flyer!

Second, they just refund your money without even asking if you want to back order or wait for the item.

Other than that, I like them and their prices aren't bad.

Steve

I ordered from them last week Friday, and got my items this Thursday. Not counting the weekend, that was 5 days. That's good enough for me. All items were shipped, nothing was wrong... They've got good service, I'll be ordering more from there.

BTW, I ordered two sets of resin wheels, a book, a PE set and a model of a B2 bomber.

YodaMan

My luck with them has been great. And they always seam to get me to order more with their policy of $100 orders or more shipped free. I will use them for that reason alone if I have a large order. A couple of times I compared what the total would be on sites that are a little cheaper price wise and it was cheaper to go with squadron because of the free shipping.

They are also faster than anyone else I have tried. One night I orderedsome stuff a little after midnight pacific time over the internet. I forgot something and called about 10 in the morning and they had already packed up the parts and it was going to be shipped that day. If you are in a hurry and can't get something localy they are the way to go in my limited experiences.

Andrew--I agree about the free shipping part. That's a big seller for me. At Military Hobbies, they give free shipping for orders over $50. I just hate paying extra for shipping, I don't know why.........

Nic

I like Squadron, I have never had any problems with them at all. I try to shop locally, but when I need that one hard to find item, I start and normally finish my search at Squadron. Everyone makes mistakes........How they are corrected is what matters most in the end......Just my thoughts.....Otto

Yea, they do have a few issues with the availibility of items; When I ordered my Tiger I Initial Production, they say it is in stock. A week later, I get the aluminum gun barrell and the photo-etch parts, but no Tiger. 'Sorry, out of stock, won't be getting it'.

I have only used squadron once, but their promptness and service have won me over.
I ordered several kits, acessory kits, and PE parts on a Tuesday, and had them on Friday.

I went through every kit carefully, and noticed that some small parts had been broken in transit.
(verlinden stuff, and a few on the firefly) I called them and they offered to send me either replacement parts, or new kits. I opted for parts, and had them 3 days later. They even sent me a complete replacement verlinden acessory kit free.

I would'nt worry about 3 hours. If you really want to push it, give them a call and ask for a discount or something .

As a side note, I think that EVERYONE should take a few minutes and rate the sites that you have used. Please include what problems if any, and what they did to fix it. If we all do that, many more people can make a better decision on where to buy.

..........stepping off the soapbox.......
John