Hi,

Just wanted to let you guys know Tristar has excellent customer service.
on 01.04.07 I contacted them about a part from my pz.kpfw IV C that was not completely cast (short shot). They replied within 24 hrs asking for a pic of the part and my address.... Within 6 days on 01.10.07 I recieved a copmplete new sprue.... mailed from Hon Kong to Germany... I am impressed....

Gray

Hi,

I recently send an email to the tristar model shop asking them how to proceed to order. Let me explain. In the Help section they say they don't take credit card but rather international bank transfer. But when you fill the order form, they ask you you credit card number...
Still waiting for their reply since 10 days....
Best,
Julien

When I ordered I filled in all the details and after a while I got an order form which I was asked to print and sign and then fax it back to them.

"Your order ready to ship now. Attached herewith a Visa/Master Card payment Form for your necessary action. Please download the form, fill the card information,sign your name and fax return to our office.I will post the order after received the Form. Our fax number is (852)-2435-4586. If you cannot fax the form, you can scan to jpg.file then e-mail the form to me."

When the package had been shipped I got an e-mail with an image
of the shipping form to show the adress and other details.

Worked fine for me. Since I selected the cheaper surface mail I haven't
received the kits yet but my stash is full anyway so that doesn't matter ;-)
/ Robin

Thanks for the method !

Julien