hi guys just a word of warning for you i ordered stuff from hannants for the first time waited 14 days for it to reach devon unaccetable in my opinion and secondly to compound this more they even charged my credit card twice for the same transaction 9 days apart so what i,m saying guys if you do use them in the future which obviously i wont be then check your statement regulary as i,m sure this mistake must happen often

Hi "pod123"

I have been ordering from Hannants for almost a decade with no problem, appart from the long delivery time.
Have you tried to talk with them and explain your situation?
I am sure they would, at least refund you for the double charge!!!

I think that talking when these situations happen usually solve the issue - since mistakes can be made!
I have recently have an issue with HLJ that when I noticed, I contacted them and the issue was solved - and I can say that theshipping charges went balistic, because one zero was added in the amount - instead of 2400 Yennes, I payed 24000!
So, talk to them and explain your situation - You'll be surprised

BTW - I have no commercial interest in Hannants or HLJ - just an "announimous" customer opinion.

Skipper

hi skipper i,ve spoke to them and got a refund and i also charged them 30 days intrest on the £60 they had double charged me and i also charged them for the phone call as i said to the manager i spoke to why should your incompetance cost me money
i,d already decided never to use them again due to there snail pace delivery system this and the phantom major only seek to confirm my original thought that they are useless!!!!!!!!!!!!!!

I havent used them, but I have seen them before. Thanks for the warning. I normally use Greatmodels.com or internethobbies.com. Ive been dealing with them for years with no problems. So, I'll just stay there. Thanks again for the warning!

Right. Let me see if i've got this right. You have had a FULL refund and you also charged them interest on the money and the cost of the phone call?

You didn't actually say this in your original post. Now, I can understand your frustration, that is indiscutible. However, at the end of the day, you haven't lost anything, you haven't been defrauded and the company refunded the money...

What then is the reason for this thread? What exactly are you complaining about? I have dealt with Hannants for years with NO problems whatsoever, the stuff was sometimes slow in arriving, but they always delivered.

All it seems to me, is that you have posted something which will probably have a bad effect on a company which for many, is reliable and honest....Jim

I agree with Jim here. Your first post was simply condemning a company and made out they had ripped you off. It took further questions from other posters to say you had been refunded and charged them interest (which I assume they paid? if they did, that's good service)

I've had GOOD experiences from Hannants, and got stuff delievered very quickly. From having visited the warehouse on countless occaisions, orders do sit waiting for missing items to arrive to complete the oreder; how long was it in transit? that is not Hannants issue

hi jim may i say that firstly i thought this was an open forum where one could discuss any matters relating to modelling
i dont care whether or not you,ve dealt with them for years it is irrelavent all i was saying was that if i hadn,t checked my statement today i wouldn,t have known about this and telling fellow modellers what had happend and to advise them to check there statement
the point of having a refund is neither here nor there it shouldn,t of happened in the first place !!!!
secondly i,ve had to make three phone calls to them and waste an hour of my time as i said i was only pointing this out to others on here i dont care about hannants or any one else i,ve no axe to grind i was just relaying my own personal experiance

IMHO mistakes happen through incompetence!!!

I agree with Jim and Rob,

Your first post implies that they ripped you off, when actually this isnt the case.

Fair enough they made a mistake, but it sounds to me like they have done more than enough to sort it out.

Only giving half the story when it comes to someones reputation as a trader is not the right way to go about it.

And for the record, ive never bought anything from Hannants, and your information wouldnt stop me in future.

the guy is simply posting his experience and opinions on the service he recieved jim, and members have thanked him for the heads up.

i don't see why you can't simply say 'i've never had a problem with them' rather than question the existence of the thread?

seems unnecessarily adversarial to me.

Lets not turn this personal guys.

Well, no it isn't. A lot of damage can be done by threads such as this. If you feel you have the right to post on this subject, others (three at last count) have an equal right to counter this by giving their own personal experience. In my case positive, in your own, negative.




In this, I agree. However, mistakes do happen and even the best organized companies can, sometimes screw-up.

Just a gentle reminder, that the forums are here to post items of interest to modellers. Many times we all have grievances against this producer or that distributor. Just occasionally, there is a real 'bad-apple' who should be exposed and vilified for their illegal activities and lack of ethics. However, I stand by my original statement, unless proven to the contrary, Hannants has done nothing illegal. They DIDN'T charge you for items and did in fact re-imburse you (despite the implication in your original thread), In fact they rectified their mistake.

What I dislike (intensely) is damaging the reputation of a company thru one complaint. That, IMHO, is distasteful in the extreme...Jim

I Have to agree with Jim on this one, if you have a story to tell, the plz. tell the whole story !

The effect of posting your warning can get totaly out of porpotion with the deed done, if you dont offer the readers the full picture.

jim if you buy something from somebody say on e bay for example you have the oppurtunity to leave feedback on a seller either good or bad this was all i was doing

i never implied that they had done any thing illegal i was pointing out my experiance if my first post was misleading then i appologise

i did inform hannants on the phone that i would be posting this about them on several sites on the net as i was more than unhappy at the time it just shouldn,t happen you put your trust in people to do there job correctly especially where finacial transactions are concerned

this is my final comment on this i have my opinion and others have there,s

Well, a simple call followed up by a fax to your bank would have got it sorted. That's what I did when this happened to me with Michitoy last year. A bit annoying, but mistakes happen.

That's why you get a bank statement, so you can check it.

I've had similar things happen with other online orders (not modelling related), and it happens. Hardly fair to post it as "Buyer Beware..."

I have ordered several times from Hannants and been quite satisfied with their service.

I ordered stuff from Hannants and not only did it arrive reasonably quickly but they rectified a mistake I'd made which would have cost me several £s'.

No complaints here about Hannants.

I have ordered off of Hannants quite a few times and apart from the occasional slow delivery times, which might be to do with the Post Office and have found them extremely friendly, cooperative and helpful. The last order i placed did take 3 weeks from ordering to delivery and when i phoned them to see if there was a problem, they were extremely helpful in letting me know the status of my order. The reason for the delay was they were trying to pack and send over 2000 Airfix T.S.R kits out which had been preordered. As far as i was concerned you have to give them a bit of slack for dealing with that. They (as far as i am concerned ) stock the widest variety of merchandise on our small island.
I will continue to use them in the future as i am a happy customer.
Just my 2 pence worth.
Andy (++)

Hi all!

I've ordered a few times at Hannants and never got problems, so I will continue to buy there. I also never had to complain about the payment but thanks for the heads up. I always check my credit card statements though, for any transaction!

Jean-Luc

I've never bought from Hannants mail order, but I have been to the London shop & dealt face to face. They seemed like friendly decent enough guys to me. I think I'd be inclined to give people the benefit of the doubt first time, particularly if the mistakes & charges were rectified. Of course, if it happens again, one has the right to vote with ones feet...

I have also had bad experiences with hannants, I waited two weeks for a kit which they had taken payment for only to be told ,when I chased up the order, that the kit was out of stock Now this is, as far as I am aware, illegal as a mail order company cannot take money from a customer if the goods are out of stock. Something about charging first so that they can purchase the goods in for you.

I did get a refund which is some consolation but I am still kitless and a little concerned abut the way Hannants conduct business. This may be an isolated incedent but as they say if someone has a bad experience they will tell 10 people, if they have a good one they will tell 1. But thats us Brits for you.

I used to order from Hannant's years ago (before the internet) because that was the best place to get anything produced in Europe or Great Britain. Always had it sent airmail and it never took over a week to arrive. Never had a problem.

I have bought from Hannants before and stuff has always arrived well packed and orders have been accurate. I have found them very slow though, so I tend to use other online shops which illustrate their merchandise and deliver quicker. I've always been frustrated by Hannants saying they can't deliver paints / thinner / airbrush cleaner without you ordering a kit as well. Other sellers do, so why not Hannants? I suspect a ruse to increase sales.

On the other hand I've swapped emails with Jay Laverty, a very talented and and enthusiastic modeller whose work I have seen in Mil Modelling (impressive stuff) and I've found him to be very approachable and helpful. He works for Hannants, and because he seemed such a top bloke he's attracted me to buying from Hannants. Essentially Hannants are helpful and honest, but (comparatively) very slow.

http://www.netmerchants.co.uk are quicker, as cheap and keep you fully informed of the delivery process.

Just my experience, and I've no axe to grind either way.


Sean

I think I'll lock this topic before it gets out of hand.

Bottom line is that the original post does imply that Hannants cheated him out of money.

He has since stated that they made full restitution. Even though the original post implies a shady intent, it was most likely an honest mistake.

I understand the frustration of having a bad experience with a retailer. I also understand the desire for others who had good experiences to want to stand up for the retailer.