I bought from them once. Some figure kits and vallejo paints. I got the package in 10 days using small packets air shipping, and that is very good considering that egyptian postal services are usually poor. Actually, I was surprised to get it that fast.
I'm in the process of making another order from them of Tamiya paints which they don't carry regularly. But this gentleman called Daniel is being very helpful in getting these paints for me from the Tamiya wholesale store there.
So, up till now I can say that they have given me good service. Now will their service be consistently good, that remains to be seen. But it's a good beginning.