Hi all,
my Aztech airbrush looks to be dead. It's meant to come with a lifetime warranty but, funny enough the Italian distributor says that they sell it but they do not provide any support, I've tried to contact more than once Aztek through the form on their websiste but I never got a reply.
Does anybody know an email address for the Aztek guys?
Thanks a lot in advance
Ciao
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Aztech problems
scoccia
Milano, Italy
Member Since: September 02, 2002
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Member Since: September 02, 2002
entire network: 2,606 Posts
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Posted: Wednesday, July 21, 2004 - 09:05 PM UTC
keenan
Indiana, United States
Member Since: October 16, 2002
entire network: 5,272 Posts
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Member Since: October 16, 2002
entire network: 5,272 Posts
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Posted: Wednesday, July 21, 2004 - 09:07 PM UTC
scoccia
Milano, Italy
Member Since: September 02, 2002
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Member Since: September 02, 2002
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Posted: Wednesday, July 21, 2004 - 09:11 PM UTC
Thanks Shaun! Unfortunately I've filled in that form at least ten times over the past three months. At the end every single time appeared a message saying that I will be contacted shortly but to date nothing happened...
Ciao
Ciao
keenan
Indiana, United States
Member Since: October 16, 2002
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Member Since: October 16, 2002
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Posted: Wednesday, July 21, 2004 - 09:21 PM UTC
Searched around and found thier phone number. Maybe a call would help? I called and there is a customer service extension you can use.
Shaun
Testor Corporation
330 Blackhawk Park Avenue
Rockford, IL 61104
815-962-6654
Shaun
Testor Corporation
330 Blackhawk Park Avenue
Rockford, IL 61104
815-962-6654
Eagle
Noord-Brabant, Netherlands
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Posted: Wednesday, July 21, 2004 - 10:35 PM UTC
You can try the [email protected] address...it's an old address, but perhaps still in active service.
scoccia
Milano, Italy
Member Since: September 02, 2002
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Posted: Wednesday, July 21, 2004 - 10:37 PM UTC
Thanks a lot for either for the phone number and the email address!!!
I'll try to email them first and if I get no reply I'll phone them!
Ciao
I'll try to email them first and if I get no reply I'll phone them!
Ciao
cfbush2000
North Dakota, United States
Member Since: December 01, 2001
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Member Since: December 01, 2001
entire network: 1,796 Posts
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Posted: Wednesday, July 21, 2004 - 10:55 PM UTC
I just got thru to Testors. They didn't ask my name so you don't have to call. If you like the number is 1-800-962-6654.
This is what I was told:
Mail the Airbrush Body only to:
Testor Corp.
440 Blackhawk Park Ave
Rockford, Ill 61104
attn: Customer Service
They recommend sending by Certified Mail, UPS, of any way you can get a tracking number.
Include a note with the problem.
HTH
Chuck
This is what I was told:
Mail the Airbrush Body only to:
Testor Corp.
440 Blackhawk Park Ave
Rockford, Ill 61104
attn: Customer Service
They recommend sending by Certified Mail, UPS, of any way you can get a tracking number.
Include a note with the problem.
HTH
Chuck
scoccia
Milano, Italy
Member Since: September 02, 2002
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Member Since: September 02, 2002
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Posted: Wednesday, July 21, 2004 - 11:05 PM UTC
Chuck,
I've got no words to thank you!!!ù
I'll ship it tomorrow morning
Ciao
I've got no words to thank you!!!ù
I'll ship it tomorrow morning
Ciao
keenan
Indiana, United States
Member Since: October 16, 2002
entire network: 5,272 Posts
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Member Since: October 16, 2002
entire network: 5,272 Posts
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Posted: Wednesday, July 21, 2004 - 11:20 PM UTC
This is exactly what is so cool about Armorama. I have an older Testors AB that I gave up trying to fix. I think I will box it up and send it to them and see what happens.
I was going to pitch it. I didn't know anything about the warranty deal.
I hopped in this thread trying to be helpful and end up getting help too.
Cool...
Shaun
I was going to pitch it. I didn't know anything about the warranty deal.
I hopped in this thread trying to be helpful and end up getting help too.
Cool...
Shaun
PorkChop
Wisconsin, United States
Member Since: September 11, 2002
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Member Since: September 11, 2002
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Posted: Wednesday, July 21, 2004 - 11:32 PM UTC
As CF pointed out, just mail it. I've sent several bodies back to them and usually have a replacement in a couple weeks. Hence I keep another working around if I have to send my main one in, and vice versa.
Silantra
Putrajaya, Malaysia
Member Since: March 04, 2004
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Member Since: March 04, 2004
entire network: 2,511 Posts
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Posted: Thursday, July 22, 2004 - 09:33 AM UTC
Hi...
thanks god that the problem is resolved..
but i want to share my experience..
i have an aztek ab...
about 2 yrs ago, the ab body was damaged...
since there're no distributors for testor in MAlaysia, i contact Testor US. by email and told them my problem..a day later, they replied saying that i've to contact the dealer in Australia for body replacement. They gave me the email for the aussie dealer. I emailed the aussie dealer and they replied asking for my addressed. They also mentioned that i do not need to send the damaged body.
and 2 weeks later, i recieved the new body from them.
phew!!!
thanks god that the problem is resolved..
but i want to share my experience..
i have an aztek ab...
about 2 yrs ago, the ab body was damaged...
since there're no distributors for testor in MAlaysia, i contact Testor US. by email and told them my problem..a day later, they replied saying that i've to contact the dealer in Australia for body replacement. They gave me the email for the aussie dealer. I emailed the aussie dealer and they replied asking for my addressed. They also mentioned that i do not need to send the damaged body.
and 2 weeks later, i recieved the new body from them.
phew!!!
cfbush2000
North Dakota, United States
Member Since: December 01, 2001
entire network: 1,796 Posts
KitMaker Network: 479 Posts
Member Since: December 01, 2001
entire network: 1,796 Posts
KitMaker Network: 479 Posts
Posted: Thursday, July 22, 2004 - 10:24 AM UTC
That sounds like a good deal. I'm glad you got it resolved.