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Modeling in General: Advice on...
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Meng Customer Service
Tojo72
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North Carolina, United States
Member Since: June 06, 2006
entire network: 4,691 Posts
KitMaker Network: 668 Posts
Posted: Friday, January 26, 2018 - 11:24 PM UTC
I was wondering if anyone has dealt with Meng customer service.I emailed them yesterday about purchasing a replacement sprue.Has anybody done this,I was wondering how long the process might take.
retiredyank
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Arkansas, United States
Member Since: June 29, 2009
entire network: 11,610 Posts
KitMaker Network: 3,657 Posts
Posted: Saturday, February 03, 2018 - 10:58 AM UTC
I have dealt, with Meng when they released the D9R. They replaced warped parts quickly and with no issue.
RobinNilsson
Staff MemberDirector of Member Services
KITMAKER NETWORK
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Stockholm, Sweden
Member Since: November 29, 2006
entire network: 6,693 Posts
KitMaker Network: 1,042 Posts
Posted: Saturday, February 03, 2018 - 03:58 PM UTC
Chinese new year celebrations might interfere with business. Most non vital business tends to shut down in China during this period ...
/ Robin
Tojo72
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North Carolina, United States
Member Since: June 06, 2006
entire network: 4,691 Posts
KitMaker Network: 668 Posts
Posted: Saturday, February 03, 2018 - 06:16 PM UTC
Thanks

They did return my message the next day,they told me they were shipping sprue this past friday,so far so good.
Rforand
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Florida, United States
Member Since: July 14, 2013
entire network: 108 Posts
KitMaker Network: 18 Posts
Posted: Monday, February 05, 2018 - 06:37 PM UTC
I tried to get replacement end connectors for tracks on BMR .The small holes were blocked and being a soft vynel impossible to drill out.Dropped them an email and they would not send them without pictures of the parts.Told them I did not have a way to send pictures so no parts
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