Big shout out to Abby Robey of Xuron Corp!! I recently mailed Xuron to see if there was anything I could do to restore the cutting edges of my "2175ET-Professional Sprue Cutters" as despite telling my son NOT to use them to cut guitar strings, and even gave him a cheap pair to use, he went ahead and ruined them.
Abby replied very quickly, and even went as far as sending (to Ireland) a free replacement pair AND a pair of hard wire cutters for his strings!
Now that is superb customer care!! I will certainly buy from them again.

Wow! Now that is above and beyond the call of duty! That kind of exemplary customer service is rarely seen these days!
Congratulations to Xuron.