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Modeling in General
General discussions about modeling topics.
Problem with Model Hobbies
cagkancakir
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Ankara, Turkey / Türkçe
Member Since: April 28, 2011
entire network: 434 Posts
KitMaker Network: 25 Posts
Posted: Monday, January 13, 2014 - 10:44 PM UTC
Hi everyone,

I want to know that, is someone had a problem with modelhobbies.co.uk ??

I bought some items from them but one item is missing on my package (a Bison Decal set). I informed them several times with mail but besides sending my missing decal set, I didn't receive any answer from them!!

Anyone knows something about them??

CagkanC

CMOT
Staff MemberEditor-in-Chief
ARMORAMA
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England - South West, United Kingdom
Member Since: May 14, 2006
entire network: 10,954 Posts
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Posted: Tuesday, January 14, 2014 - 12:48 AM UTC
I have only seen one other complaint about this company and there was a lot more to the story than was published it seems. As for your issue, I don't know who saw your E-mail but they have sent what was missing.
cagkancakir
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Ankara, Turkey / Türkçe
Member Since: April 28, 2011
entire network: 434 Posts
KitMaker Network: 25 Posts
Posted: Tuesday, January 14, 2014 - 02:50 AM UTC
Hi Darren, thanks for the answer.


Quoted Text

I don't know who saw your E-mail but they have sent what was missing.



How do you know that they have sent what was missing?

CagkanC
Maki
Staff MemberSenior Editor
ARMORAMA
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Croatia Hrvatska
Member Since: February 13, 2002
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Posted: Tuesday, January 14, 2014 - 03:07 AM UTC

Quoted Text

but besides sending my missing decal set, I didn't receive any answer from them!!



You wrote it yourself, perhaps something was lost in translation?

I have used ModelHobbies several times and I was satisfied with them, however I have heard several stories similar to yours.

Mario
cagkancakir
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Ankara, Turkey / Türkçe
Member Since: April 28, 2011
entire network: 434 Posts
KitMaker Network: 25 Posts
Posted: Tuesday, January 14, 2014 - 03:23 AM UTC
I think it is a translation problem, sorry about that.

I didn't get my missing item (they didn't send) and I did not receive any answer from them.

CagkanC
CMOT
Staff MemberEditor-in-Chief
ARMORAMA
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England - South West, United Kingdom
Member Since: May 14, 2006
entire network: 10,954 Posts
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Posted: Tuesday, January 14, 2014 - 03:33 AM UTC
Sorry your initial post read as you having had the missing item. As you are not getting anywhere with the E-mail you could always call them direct.
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