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Modeling in General
General discussions about modeling topics.
Dragon Care Response Time
retiredyank
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Arkansas, United States
Member Since: June 29, 2009
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Posted: Tuesday, September 27, 2011 - 12:10 PM UTC
Does anybody know Dragon Care's average response time to replacement parts in the US?
russamotto
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Utah, United States
Member Since: December 14, 2007
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Posted: Tuesday, September 27, 2011 - 01:37 PM UTC
About a week on both occasions.
majjanelson
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South Carolina, United States
Member Since: December 14, 2006
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Posted: Tuesday, September 27, 2011 - 03:10 PM UTC
Same for me after I provided photographic evidence of the issue.

They provided an entire sprue to replace one 1/72 scale .50 cal HB, but that's probably easier for them.

They also provided a replacement for my warped M1A1 AIM Hull.

All at no cost, of course.
jowady
Member Since: June 12, 2006
entire network: 1,027 Posts
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Posted: Tuesday, September 27, 2011 - 04:51 PM UTC
About a week for me as well.
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