Once in a while I run across a serious class act and like to take the chance ot let other folks know when that happens.

Olde Depot Hobbies from North Reading Mass, and Carl L there in particular are such a class act.

I'd won a couple of modern Russian sets by Verlinden from them via an ebay auction and the transaction proceeded smoothly. I opened the 'damaged roadwheels' set and found them to have a major casting flaw, a large bubble in the center of the hub section. 7 of the 10 outer wheels were unusable.

Carl there at Olde Depot repiled to my return/exchange email quickly and found the rest of his stock had the same flaw. He offered to return my money or apply the payment to another product. I paid the small difference and my MK T-55 tracks arrived today.

So, in short, I am 100% satisified with my dealings with Olde Depot Hobbies.

Mike

good idea to post great deaers as well as the "RIP OFF REDS" out there

I've dealt with Carl at various shows in New England. He is, indeed, a class act and stands behind his product.

How do you get them to reply to emails and phone calls. I've been trying for seven days and I get no one. Thanks, i'll wait to hear from you (Steve)

he could be on vacation this week

Unfortunately, I have the opposite experience. I made an online purchase from the website Olde Depot Hobbies on Aug 23, 2011. To date, I have not received anything from them. I have tried to contact them with emails...no response. Then I tried their phone number on the website and got "...number is no longer connected" !!
If you google "problems with olde depot hobbies", you will find a trail of people with bad experiences like mine.
I do not recommend anyone to purchase anything from this website !!! He may have refunded your money but he STOLE mine !!