First, a disclaimer: I do not work for, nor am I related to anyone that works for iron shipwrights. Having said that, the story: I initially ordered a kit from them that had some issues that couldn't be fixed. To make a long story short, I sent them an e-mail which was responded to by a phone call literally minutes after I sent the e-mail. As though that weren't enough, Ted, the customer service manager (I think that is the correct title), dealt with the issue, then and there. He was extremely nice, professional, and very understanding. Ted and Jon went above and beyond to be sure their customer service was second to none.
I like to praise whenever possible. It is easy to badmouth, and we see this all too frequently. We should all be quicker to praise. Ted and Jon at Iron Shipwrights get 5 stars.
I can not recommend Iron Shipwrights highly enough, and suggest that every modeler that wants to try a resin kit give them a try!
Thats it for my soapbox speech. My thanks to Ted and Jon for a job well done!
