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Modeling in General: Advice on...
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Is Lucky Hobby kaput?
musicwerks
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Singapore / 新加坡
Member Since: August 09, 2005
entire network: 375 Posts
KitMaker Network: 36 Posts
Posted: Wednesday, September 30, 2009 - 01:51 PM UTC
Dear all,

The website of Lucky model says no service available, I just ordered some stuff yesterday.

Is the company kaput?
thegirl
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Alberta, Canada
Member Since: January 19, 2008
entire network: 6,743 Posts
KitMaker Network: 456 Posts
Posted: Wednesday, September 30, 2009 - 02:00 PM UTC
I don't think they would leave customers hanging like that . It could be their web server is done . Give it a day or send them an E-mail asking about your order . Maybe even give them call to find out .
D_J_W
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Hamilton, New Zealand
Member Since: December 30, 2005
entire network: 436 Posts
KitMaker Network: 64 Posts
Posted: Wednesday, September 30, 2009 - 02:01 PM UTC
Their site is working fine for me, maybe you caught them during a period of site maintenance.

cheers
David
mopnglo
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United States
Member Since: January 07, 2006
entire network: 452 Posts
KitMaker Network: 143 Posts
Posted: Wednesday, September 30, 2009 - 02:25 PM UTC
It was done for a few hours, but it's back up now.
musicwerks
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Singapore / 新加坡
Member Since: August 09, 2005
entire network: 375 Posts
KitMaker Network: 36 Posts
Posted: Wednesday, September 30, 2009 - 04:31 PM UTC
Btw, how is their service and delivery.....fast and good, or not so good?

First time ordering from them

Cheers
Musicwerks
NebLWeffah
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Alberta, Canada
Member Since: October 13, 2004
entire network: 1,683 Posts
KitMaker Network: 284 Posts
Posted: Wednesday, September 30, 2009 - 04:55 PM UTC
Really good. I just received an order from them that I placed on the 21st, they sent me email notification of it being shipped on the 23rd and the mail carrier had it for me this morning. That's pretty darned good from Hong Kong to Canada.

Just be aware when you're ordering of the difference between 'available' and 'in stock'. 'In stock' means they have it in inventory while 'available' means they have to order it and it can take much longer. They're first rate and reasonably priced.


Bob
mopnglo
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United States
Member Since: January 07, 2006
entire network: 452 Posts
KitMaker Network: 143 Posts
Posted: Thursday, October 01, 2009 - 01:40 AM UTC
I'll second what Bob said. I placed an order recently for two in stock items and it shipped the next day.

Michael
musicwerks
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Singapore / 新加坡
Member Since: August 09, 2005
entire network: 375 Posts
KitMaker Network: 36 Posts
Posted: Thursday, October 01, 2009 - 04:06 AM UTC

Quoted Text

Really good. I just received an order from them that I placed on the 21st, they sent me email notification of it being shipped on the 23rd and the mail carrier had it for me this morning. That's pretty darned good from Hong Kong to Canada.

Just be aware when you're ordering of the difference between 'available' and 'in stock'. 'In stock' means they have it in inventory while 'available' means they have to order it and it can take much longer. They're first rate and reasonably priced.


Bob




Hi Bob,

I see, I ordered a 1/35 maus which was " in stock" - I thought that kit was already discontinued, I was quite surprised to see that kit...I wonder if Lucky model is able to order it...wonder how long it may take or if it will ever come...

Do they do refunds quickly or make arrangements in the event the kit cant be found?

Musicwerks
mj
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Illinois, United States
Member Since: March 16, 2002
entire network: 1,331 Posts
KitMaker Network: 334 Posts
Posted: Thursday, October 01, 2009 - 05:53 AM UTC

Quoted Text

Do they do refunds quickly or make arrangements in the event the kit cant be found?



My experience with them, is that they will give you store credit rather than a refund.


Cheers,
Mike
DeskJockey
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Virginia, United States
Member Since: July 17, 2006
entire network: 1,558 Posts
KitMaker Network: 376 Posts
Posted: Sunday, October 04, 2009 - 06:34 AM UTC
I've gotten both refunds and store credit from them, and they have always given me the choice.
sewonijuleeni
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United States
Member Since: October 06, 2009
entire network: 3 Posts
KitMaker Network: 2 Posts
Posted: Tuesday, October 06, 2009 - 12:34 AM UTC
I agree with what your dealer had to say about the new products.

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