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Modeling in General: Advice on...
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Help Needed with LuckyModel
Hawkeye
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Wales, United Kingdom
Member Since: March 29, 2002
entire network: 701 Posts
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Posted: Monday, January 28, 2008 - 07:59 AM UTC
Hi guys,

in the last week i have sent several e-mails to LuckyModel trying to find out where a missing order is. However i have heard nothing back from them, which is unusual to say the least as they normally reply in 24-48 hours. Has anyone here been in touch with them in the past ten days?

If not does anyone have any idea why i am not getting a reply or what further course of action i can take to solve this matter?

Regards

Eth
exer
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Dublin, Ireland
Member Since: November 27, 2004
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Posted: Monday, January 28, 2008 - 08:12 AM UTC
No doubt Raymond from Luckymodel will see this thread as he reads the forum but you could try using the my request form by going into your account on their website. It seems to work better than email sometimes.
Luckymodel are good people
Hawkeye
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Wales, United Kingdom
Member Since: March 29, 2002
entire network: 701 Posts
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Posted: Monday, January 28, 2008 - 08:21 AM UTC
Thanks for that Pat, and i agree with you on LuckyModel they are a very good company and up until now i have not had any issues contacting them.

Regards from the Swamp

Eth
the_cadre
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England - South East, United Kingdom
Member Since: October 04, 2006
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Posted: Monday, January 28, 2008 - 09:23 AM UTC
I've had 2 orders delivered from Lucky Models since the new year and also had contact via e-mail in the last week, so as far as I know, all is well.
I must say that I'm very pleased with their service in every respect.

Hope all goes well with your enquiries Eth...

All the best..Roy.
DT61
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Ontario, Canada
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Posted: Monday, January 28, 2008 - 09:33 AM UTC
I have dealt with them many,many times and their service is always great. Use the "my request" function to contact them, its the best way and include your order number.

Darryl
Ray28
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LUCKY MODEL
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Hong Kong S.A.R. / 繁體
Member Since: December 23, 2004
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Posted: Tuesday, January 29, 2008 - 04:49 AM UTC

Quoted Text

Hi guys,

in the last week i have sent several e-mails to LuckyModel trying to find out where a missing order is. However i have heard nothing back from them, which is unusual to say the least as they normally reply in 24-48 hours. Has anyone here been in touch with them in the past ten days?

If not does anyone have any idea why i am not getting a reply or what further course of action i can take to solve this matter?

Regards

Eth


Dear Eth,

You can drop me an email to [email protected] or you can put the message in the My Request in My account.

A lot of reply has been blocked by ISP SPAM filter which make many customers that we won't reply. Getting in the My Request make save for us to track down the whole situation.

Regards
Raymond
Hawkeye
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Wales, United Kingdom
Member Since: March 29, 2002
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Posted: Tuesday, January 29, 2008 - 07:32 AM UTC

Quoted Text

Dear Eth,

You can drop me an email to [email protected] or you can put the message in the My Request in My account.

A lot of reply has been blocked by ISP SPAM filter which make many customers that we won't reply. Getting in the My Request make save for us to track down the whole situation.

Regards
Raymond


Hi Raymond,

i did try sending a couple of e-mails to that address, obviously the spam filter was working overtime on them. I have used the "My Request" button and had a reply today so hopefully the matter will be brought to a satisfactory conclusion soon.

Just so that no one thinks this is an attempt to "bash" LuckyModel i am more than happy with the service i have recieved in the past and i will be using them again.

Regards from the Swamp

Eth
Phil_H
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New South Wales, Australia
Member Since: November 10, 2005
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Posted: Wednesday, January 30, 2008 - 12:02 AM UTC
I believe that what Raymond means is that your email provider may be blocking LuckyModel's replies.

This is more of an issue if you are using a "free" email service such as Hotmail or Yahoo, where some emails are either rejected outright as spam or are routed to your "junk mail" folder.

This may give the impression that they did not reply to your enquiries.

Hawkeye
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Wales, United Kingdom
Member Since: March 29, 2002
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Posted: Thursday, January 31, 2008 - 05:58 AM UTC

Quoted Text

I believe that what Raymond means is that your email provider may be blocking LuckyModel's replies.

This is more of an issue if you are using a "free" email service such as Hotmail or Yahoo, where some emails are either rejected outright as spam or are routed to your "junk mail" folder.

This may give the impression that they did not reply to your enquiries.


No my e-mail provider is not doing that and i always check my spam folder just in case something of that nature is happening before i post on a public board

Regards from the Swamp

Eth
Ray28
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LUCKY MODEL
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Hong Kong S.A.R. / 繁體
Member Since: December 23, 2004
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Posted: Thursday, January 31, 2008 - 06:18 AM UTC

Quoted Text


Quoted Text

I believe that what Raymond means is that your email provider may be blocking LuckyModel's replies.

This is more of an issue if you are using a "free" email service such as Hotmail or Yahoo, where some emails are either rejected outright as spam or are routed to your "junk mail" folder.

This may give the impression that they did not reply to your enquiries.


No my e-mail provider is not doing that and i always check my spam folder just in case something of that nature is happening before i post on a public board

Regards from the Swamp

Eth


Dear Eth,

I have checked our email server log and discover some email server reject our mail sending request. I will check with ISP to figure out what happens. Therefore, the message even does not arrive your mail box or going to the SPAM filter.

Raymond
Hawkeye
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Wales, United Kingdom
Member Since: March 29, 2002
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Posted: Thursday, January 31, 2008 - 07:15 AM UTC
Thanks Raymond, any idea when the matter of the missing package will be solved?

Regards from the Swamp

Eth
Ray28
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LUCKY MODEL
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Hong Kong S.A.R. / 繁體
Member Since: December 23, 2004
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Posted: Thursday, January 31, 2008 - 07:23 AM UTC

Quoted Text

Thanks Raymond, any idea when the matter of the missing package will be solved?

Regards from the Swamp

Eth


Dear Eth,

I believe the backlog of X'mas package make the delay, I have replied you in the my request log.

Raymond
Hawkeye
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Wales, United Kingdom
Member Since: March 29, 2002
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Posted: Friday, February 01, 2008 - 07:08 AM UTC
This issue is now sorted, thanks to all who helped.

It seems the Royal Mail decided to screw around with the delivery,which is becoming more and more common in my experience*sighs*

Regards from the Swamp

Eth
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