Ok, so I'm not just a ranting lunatic when I'm upset about something, like the publication schedule of MMiR..

I rave when things go well too.

I opened a Dragoncare missing part ticket for a recently-released high-profile kit on Wednesday January 9, AFTER 10pm.

I got a reply the following day indicating a replacement part will be here in 7-10 days.

I got my part in the mail today!

Mailed from California, shipped to Vermont, to be here in time for the little village post office that closes at 11:30am to have in my mailbox this morning.

The mailing label says it was mailed on Jan 10, but I cant pull a timestamp out of the rest of the data

WOW!

Customer service has a new standard in my book.

Maybe it's a common problem with this kit (I've not heard anyone else mention it however)but still, that's pretty good service.

Now.. where's my new issue of ModelX??? -insert smart alec grin here-

Mike
a SERIOUSLLY satisfied Dragon customer.

They are good.
A missing jack and part sent quick 5 stars in my book.
Plus other parts messed up and sold replacements for.